Withdrawing Funds Back to Your Wallet
When you want to move winnings out, head to the withdrawal section inside your account. We route payouts back through the same payment method you deposited with where possible — this keeps the audit trail clean and reduces friction on our compliance checks. You'll need to confirm your registered payout details before the request is queued. Withdrawals that pass our standard account
review are processed in sequence; we do not publish fixed processing windows because they depend on both our review queue and your chosen payment provider's own clearing time. Keep your account details current to avoid any hold on your request.
- Open the withdrawal section — Access the withdraw tab from your account wallet. The page shows your current withdrawable balance alongside the available payout methods.
- Select payout method and enter amount — Choose Touch 'n Go eWallet, Boost, GrabPay or your linked bank account, then enter the amount you want to transfer out.
- Complete identity verification — If your account hasn't been fully verified yet, you'll be prompted to submit your IC or supporting document before the request proceeds.
- Request enters the review queue — We review each withdrawal against your account activity. You receive a status update via your registered contact once the request is processed.