Reference

How aladin99 Handles Your Personal Information

This Privacy Policy sets out what data we collect when you open an account, make a deposit, or contact our support team — and exactly how we use, store and protect it.

Account data protectionTouch 'n Go eWallet privacyBoost & GrabPay data handlingCookie controlsYour right to request deletion

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

aladin99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number and account credentials. When you fund your account using Touch 'n Go eWallet, Boost or GrabPay, our payment processor records the transaction reference and amount — we do not store your full e-wallet PIN or

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banking credentials on our servers. If you reach support via live chat, we log that conversation so we can follow up accurately. We also collect device and session data automatically: your browser type, IP address and the pages you visit within the lobby. This helps us
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detect unusual login attempts and keep your account secure. Data collected at registration is used solely to verify your identity, process withdrawals and communicate account updates. Transaction records are retained as required by applicable financial compliance rules. Where local law permits, you may access this platform
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and the data practices described here apply to your account from the moment it is created.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply technical and procedural controls across every layer where your data moves — from the moment you tap 'deposit' in your Boost app to when a withdrawal clears back to your GrabPay wallet. Players in Subang Jaya and Klang access the same account environment, with the same protections applied regardless of device or connection type. Here is how each area works in practice.

Data Retention

Account and transaction records are kept for as long as your account is active and for a defined period after closure, in line with applicable financial compliance requirements.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login access is protected by password authentication and OTP verification. We flag unusual session activity automatically and may temporarily lock access while we verify it.

Third-Party Sharing

We share data only with payment processors — such as those handling Touch 'n Go eWallet or GrabPay transactions — and only to the extent needed to complete your request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or remove personal data tied to your account, our support team handles these requests directly. Reach us through live chat on the site, or send a written request to our support email. We aim to acknowledge data requests within two working days and resolve straightforward cases — such as name corrections or marketing opt-outs — without unnecessary delay.

Live Chat Start a chat session from any page on aladin99 to speak with a support agent about your account data or a privacy concern.

Support Email Send a written data request to our support email address. Include your registered account details so we can locate and act on your record.

Account Settings Log in, head to your account settings page, and manage your communication preferences or request a data summary directly from your profile.

Common Questions About Your Privacy at aladin99

Below are the questions we hear most often about how your data is handled. If your question is not here, live chat gets you to a support agent who can pull up your account record directly.

We collect your name, email address, contact number and login credentials at registration. Device and session data — such as IP address and browser type — are recorded automatically when you access the lobby.

No. Payment transactions go through our payment processor. We receive a transaction reference and amount only — your e-wallet PIN, card number or banking login never touches our servers.

Yes. Send a written request via our support email or start a live chat session. Include your registered account details and we will compile and share the relevant data held on your profile.

Contact support through live chat or email with a deletion request. We will remove your personal data from active records, retaining only what financial compliance rules require us to keep for a defined period.

We share data only where it is necessary — for example, with payment processors handling Boost or DuitNow transfers. We do not sell your personal data to third-party marketers.

Go to your account settings page and update your communication preferences, or tell a support agent via live chat. Opt-out requests are applied to your profile without affecting your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How aladin99 Handles Your Personal Information

Data Handling, Cookies and Account Security

Data Retention

Cookie Controls

Account Security

Third-Party Sharing

How to Reach Us About Your Data

Common Questions About Your Privacy at aladin99

01 What personal data does aladin99 collect when I open an account?

02 Does aladin99 store my Touch 'n Go eWallet or GrabPay details?

03 Can I request a copy of the data aladin99 holds on me?

04 How do I ask aladin99 to delete my account data?

05 Does aladin99 share my data with other companies?

06 How can I stop receiving marketing messages from aladin99?

Privacy Policy

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